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An initiative service in Salford has been recognised for its work in reducing the amount of people in the city being diagnosed with type 2 diabetes. Diabetes Care Call is a telephone-based service already available for people with diabetes which has been further developed to support people diagnosed with Impaired Glucose Tolerance (IGT) and are most at risk from developing type 2 diabetes. This new Care Call development provides people with a six-month programme of education and motivational support which is delivered by a team of health advisors using the telephone.
The Diabetes Care Call team receive their award[/caption] Care Call won the Quality in Care (QiC) award for ‘Best Type 2 Diabetes Prevention Initiative’. The awards were the first in a new series of programmes from QiC to highlight good healthcare practice in key therapy areas in the UK. The IGT Care Call programme was developed by Salford Diabetes team in conjunction with the National Institute for Health Research (NIHR) Collaboration for Leadership in Applied Health Research and Care for Greater Manchester (CLAHRC GM). At the time of the IGT pilot programme the service was managed by NHS Salford CCG but the community based Diabetes Care Call service is now provided by Salford Royal NHS Foundation Trust. Katherine Grady, Manager, Diabetes Care Call, said: “Receiving this award is fantastic recognition for the hard work everyone has put in to developing a care call service for people with IGT and shows how different organisations can successfully work together to help prevent diabetes. “Designing a service to help prevent people in Salford getting diabetes was a challenge but the expertise of Salford’s community diabetes team helped us to develop a six month structured proactive lifestyle education and motivational support service. “The service was well received by patients and proved especially successful in helping hard to reach patients. The majority of people who took part in the programme reported an increased understanding of IGT and said they felt much more confident about how to reduce their own risk of developing type 2 diabetes. “GP practices who referred patients to the service also gave very positive feedback, reporting they felt confident that their patients were receiving the information, support and motivation that would help them to take control and understand their condition. “Working with Linda Savas and her colleagues from the CLAHRC GM enabled us to put research into practice through developing our service as well as being able to evaluate rigorously the impact on patients and service provision.” Professor Ruth Boaden, CLAHRC GM Deputy Director and Lead for Implementation, said: “This award is recognition of the excellent results we’ve had with the IGT Care Call programme so far. Of the 55 people who took part in the programme, 26 (52%) had glucose levels that reverted to normal, and 38 (75%) had a confirmed average weight loss of 4.8kg (5.3% of the average body weight) at the end of the six months.” “Providing an intervention before people develop type 2 diabetes saves people from the many possible complications of diabetes later in life as well as the need to take medication. This also means it costs the NHS less in the longer term. Patients like the flexible service delivered by phone that motivates and enables them to make positive changes to their lifestyles around diet and exercise.” NHS Salford CCG has now funded an expansion of this scheme to other parts of Salford, starting in 2012, so that more patients can benefit. They will continue with work with CLAHRC GM to evaluate this roll-out as well as following up the patients from the first project to see how they can best be supported to maintain their weight loss and health gains.
Date Published: 24/11/2011